LOCATION: EMERSON 7, MD
CLEARANCE REQUIREMENTS: TS/SCI clearance with Polygraph
Job Description:
This is a full-time position requiring 1880 hours of support per year; work is performed at a customer location. As an IT Integration Services Technical Writer on our team, you will support a customer with documenting governance processes and procedures for workflows associated with the Enterprise Information Technology Service Management Infrastructure. This is part of an effort to create a comprehensive technology and process stack for establishing, implementing, maintaining, and continually improving the service management system. You will support integration across projects/programs and collaborate/coordinate among service owners and with other mission stakeholders. You will:
- Provide support to Modern Services Portal initiative. This web portal will provide all users with a central location to request EIS services, determine the status of requests, and determine the operational status of EIS services.
- Document service workflows recommend changes to support standardization goals.
- Document formal procedures for the governance of service workflow processes.
Desired Skills/Education:
- Six (6) years of experience as a TW in programs and contracts of similar scope, type, and complexity is required.
- Bachelor’s degree in a technical discipline from an accredited college or university is required.
- Four (4) years of additional Technical Writer experience may be substituted for a bachelor’s degree.
- Must be proficient with Microsoft Office applications, especially MS Word.
- Must have experience supporting clear, effective documentation of complex technologies and their processes, procedures, and governance.
- The ideal candidate would have the ability to create and edit reusable Microsoft Office Document templates (.dot files).
Zdeno Solutions is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
Visit www.zdenosolutions.com and connect with Zdeno Solutions on LinkedIn.